Frequently asked questions
Q: Do you have samples?
A: Upon request, we can provide up to 3 fabric memo samples on a loan basis. Returns must be received within 30 days. We can provide custom order hardware finish samples free of the charge. Samples will be cut of tubing ( excluding Huntley and complete rod sets).
Q: What is your lead time?
A: Audra's Draperies processes orders on a daily basis. For all custom drapery and custom hardware orders we have a 3-4 week lead time. For custom hardware and natural shades we have a 1-2 week lead time.
Q: Do you have a minimum order requirement?
Q: Can I cancel my order?
A: Custom orders cannot be cancelled once order has been sent to manufacturing. Order will be shipped and billed as normal.
Q: How are the draperies packed?
A: Draperies are fan folded, banded, and shiped in special packaking to inhibit wrinkling.